To be a leader in the housing industry by providing exceptional housing opportunities while achieving high levels of customer satisfaction, promoting self-sufficiency and neighborhood stability, and being a long-term asset to the community. We will achieve this by developing public/private partnerships, creating entrepreneurial opportunities and by employees and residents holding themselves to our Gold Standards of Excellence.
- Integrity
- Respect
- Initiative
- Accountability
- Excellence
- We support our employees and their families so we can support the community.
- We are committed to treating everyone with respect.
- We will not compromise our shared ethical standards and dedication to quality
The CMHA Gold Performance Standard refers to the principles and values against which the agency performs. It's how every CMHA employee will be measured, from the top down, as well as our partners, vendors, contractors, and consultants. We will conduct our work with integrity, professionalism, accuracy and exceptional quality. We will take the initiative to seek creative problem-solving and continuous improvement. We will hold ourselves and each other accountable. We will provide timely and accurate communication both internally and externally. And above all, we will treat one another with the respect and dignity that each of us deserves.
